Contact information

Contact & Grievance Information

This page sets out the legal identity of the seller and the contact channels for customer support and formal grievances, as required under the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology (Intermediary Guidelines) Rules 2021.

Seller legal identity

  • Registered business name: [TO BE FILLED BY STORE OWNER]
  • Entity type: [Proprietorship / LLP / Private Limited — TO BE FILLED]
  • Principal place of business (address): [TO BE FILLED BY STORE OWNER]
  • GSTIN: [TO BE FILLED BY STORE OWNER — or "Not required at current turnover" if applicable]
  • FSSAI licence (for food / supplement SKUs only): [TO BE FILLED OR "Application in process"]

Customer support

  • Email: support@omnipotentdev.com (replaces the previous Gmail address)
  • Phone / WhatsApp: [TO BE FILLED]
  • Support hours: Monday to Saturday, 10:00–19:00 IST (excluding public holidays)
  • Support response TAT: We acknowledge every enquiry within 48 hours and endeavour to resolve most issues within 7 working days.

Grievance Officer (as required under IT Rules 2021 Rule 3(2)(a) and CP E-Commerce Rules 2020 Rule 5(3))

  • Name: [TO BE FILLED — must be a real, reachable person]
  • Designation: Grievance Officer, OMNIPOTENT
  • Email: grievance@omnipotentdev.com
  • Postal address: [Principal place of business — same as above]
  • Acknowledgement TAT: 48 hours
  • Resolution TAT: 30 days or sooner, in accordance with applicable rules

How to raise a grievance

If you have a complaint that has not been resolved through normal customer support within 7 working days, please email the Grievance Officer with (i) your order number (if any), (ii) a clear description of the grievance, and (iii) any supporting documents or photographs. You will receive an acknowledgement within 48 hours and a substantive response within 30 days.

Escalation

If you are not satisfied with the Grievance Officer's response, you may escalate the matter to the National Consumer Helpline (1915, or consumerhelpline.gov.in) or to the relevant District / State / National Consumer Disputes Redressal Commission under the Consumer Protection Act 2019.

Regulatory contact

For questions regarding the research-use-only labelling of peptide reference compounds, or the regulatory status of any product, please write to legal@omnipotentdev.com with full details.

Social

Instagram: @turkgainz